PESCO Helpline Number – How to Register an Electricity Complaint Online
Facing a power outage, incorrect bill, meter-reading issue, or payment problem? You can call the PESCO helpline number 118 to register your electricity-related complaint and get support quickly. Consumers can also send an SMS to 8118, submit a complaint through the PITC Customer Complaint Management System (CCMS), or visit their nearest PESCO office for further assistance.
Keep your 14-digit reference number or consumer ID, latest bill copy, and any payment proof ready before submitting a complaint. These details help PESCO verify your connection and process the issue more smoothly. This guide explains how to contact the PESCO helpline, submit a complaint, find circle-wise contact details, and resolve common billing problems. This website is an independent informational resource and is not affiliated with PESCO or PITC.
How to Contact the PESCO Helpline Number (Emergency Complaint)?
If you face any issue related to PESCO electricity, you can call the PESCO helpline number at 118 for free assistance. You can also send an SMS to 8118 for WAPDA-related complaints. These numbers are helpful for reporting electricity complaints, power outages, billing problems, and other service issues.
You can also register your complaint online through the Customer Complaint Management System (CCMS). Before calling or submitting a complaint, keep your bill reference number or consumer ID ready. This helps the support team find your electricity connection details faster and resolve your issue more easily.
If you do not know where these details are printed on your bill, you can check our detailed guide, Find Your Reference Number before submitting a complaint.
PESCO Complaint Numbers by Circle
PESCO offers a helpline to assist consumers with their electricity-related queries and complaints. You can use the PESCO complaint number for general inquiries and emergencies issues. Additionally, the list below includes the official PESCO helpline number and email addresses for different types of complaints and suggestions.
| Areas | Contact Information |
|---|---|
| General Helpline | 111-000-128 |
| Peshawar | 091-9212523 |
| Khyber | 091-9217576 |
| Abbottabad | 0992-9310089 |
| Swabi | 0938-221209 |
| Mardan | 0937-9230288 |
| Bannu | 0928-9230288 |
| Swat | 0946-9240367 |
| Mansehra | 0997-920018 |
| Dera Ismail Khan | 0966-850056 |
For safety issues, report the problems as soon as possible. This includes broken wires, sparking transformers, damaged poles, and electric shocks. Never pay anyone for issue resolution bill correction, meter repair, or complaint handling. Use only the official PESCO helpline number to report electricity-related issues. Don’t worry, your complaint is usually resolved within a few hours. Your complaint will be processed as soon as possible.
If your complaint is not resolved, keep your complaint or ticket number and share it with the customer service representative when you contact them.
If your complaint still does not get a response, please call or WhatsApp the PESCO Central Complaint Cell in Peshawar at 0370-1341078.
What Details Should You Keep Ready Before Registering a Complaint?
Before registering a PESCO complaint, keep these details ready so the support team can find your connection and process your issue faster.
These details will make it easier for customer support to register your complaint.
Customer Complaint Management System (CCMS)
The Customer Complaint Management System helps PESCO consumers submit and check electricity complaints online without visiting the office again and again. It is mainly used for power outages, wrong bills, faulty meters, voltage issues, transformer faults, and incorrect meter readings.
When a complaint is submitted, the system sends it to the relevant PESCO office so the issue can be checked by the right team. Consumers can also check whether their complaint is pending, under process, or resolved.
How to Register a PESCO Complaint Online Through CCMS
You can register your PESCO complaint online through the PITC Customer Complaint Management System (CCMS). This online system helps consumers submit their complaint without visiting the PESCO office.
Before starting, keep your 14-digit reference number, mobile number, and bill details ready. These details help the system find your connection and forward your complaint to the right PESCO office. Follow these simple steps to submit your complaint online.
After submitting the complaint, you can use the same CCMS portal to track your complaint status. If your online system is not working, you can also call the PESCO emergency number 118 or send an SMS to 8118 for support.
Common PESCO Billing Problems and Their Solutions
PESCO consumers may face billing issues such as unexpectedly high units, incorrect meter readings, missing bills, or payments that do not update after completion. These issues can be frustrating, especially when the bill due date is near. However, most problems can be checked and resolved by using the correct PESCO helpline. Below are common PESCO billing problems, their possible causes, and the steps you can take to get them resolved.
Overbilling or Excess Units Charged
An unusually high PESCO bill is often caused by an incorrect meter reading, estimated reading, arrears adjustment, or extra units added to the current billing cycle. First, compare your current units with the previous month’s bill and check the meter reading date carefully. Also review the tariff slab, arrears, and other charges printed on the bill. If the amount still looks wrong, call the PESCO helpline number 118 or submit an overbilling complaint through the PITC CCMS portal. Keep your latest bill copy and reference number ready for quick checking.
Wrong PESCO Meter Reading
A wrong PESCO meter reading can increase your electricity bill even if your actual usage is normal. Check the current reading on your meter and compare it with the reading printed on your bill. Also see whether the bill is based on an actual reading or an estimated reading. If the printed reading does not match your meter, register a complaint through the PESCO complaint number 118, CCMS portal, or your local PESCO office. A clear meter photo and bill copy can help your complaint get reviewed faster.
If you suspect a meter-reading error, register a complaint through the 118 PESCO helpline, the PITC CCMS portal, or your local PESCO office. Keep your latest bill copy and reference number ready, as the relevant office may need them to review and verify the complaint.
Bill Payment Not Updated
Sometimes your PESCO bill payment is deducted from your bank account or mobile wallet, but the bill still shows unpaid. This usually happens because of system delay, payment channel processing time, or an incorrect reference number entered during payment. First, check your transaction status and make sure the correct PESCO reference number was used. If the payment is not updated within 24 to 48 hours, contact the PESCO complaint helpline or submit a complaint through CCMS. Keep your payment receipt, transaction ID, and bill copy ready for verification.
If the bill still shows as unpaid after that time, register a complaint through the 118 PESCO helpline, the PITC CCMS portal, or your local PESCO subdivision office. Keep your bill copy and payment proof, such as a digital receipt, transaction ID, or bank statement, ready for verification. For payment options and processing guidance, see our PESCO Bill Payment Guide.
Pesco Bill Not Received
If your PESCO bill is not received before the due date, you should not wait for the paper bill. You can download a PESCO duplicate bill online by using your 14 digit reference number or Consumer ID. If the duplicate bill is not showing, call the PESCO contact number 118, use the CCMS portal, or visit your nearest PESCO office. Keep your reference number and Consumer ID ready when contacting support. This can help you avoid a late payment surcharge and solve the issue on time.
Why Is the PESCO Emergency Number Important for Consumers?
The PESCO complaint helpline gives consumers a direct way to report electricity-related problems and get the right guidance without unnecessary delays. It is useful for issues such as power outages, billing errors, meter-reading complaints, payment updates, and connection-related queries. You can also use the PESCO contact number to reach support when you need help with your electricity service. By keeping complaints in one system, it helps PESCO route cases to the relevant office and gives consumers a clearer path to follow up on their issue. Having your reference number, Consumer ID, and bill details ready can make the complaint process faster and easier.
PESCO Helpline Number Email Addresses and Official Contact Options
If you have an emergency or a complaint about a PESCO new connection, you can contact PESCO using the following UAN and email addresses:
| Detail | Contact |
|---|---|
| Helpline | 111-000-128 |
| Suggestions | pescosuggestions@gmail.com |
| Billing Complaints | billing.pesco@gmail.com |
| Theft Report | theftreport.pesco@gmail.com |
| Other Complaints | complaintpesco@gmail.com |
Common Issues You Can Report Through the PESCO Helpline Number
PESCO helps consumers report and resolve a range of electricity-related issues. Common matters include:
If you experience any of these issues, contact the PESCO helpline number to register your complaint and get assistance.